Frequently Asked Questions

Why do I need a primary care provider (PCP)?

The answer is what’s known in the medical community as “continuity of care.” Continuity of care means that you establish a relationship with a health care provider and you enhance that relationship year after year. This provider gets to know you and your health goals and helps you manage your overall progress. Continuity provides tangible benefits that have been proven to add up to better health.

In the short term, continuity of care dramatically increases the likelihood that you’ll receive a correct diagnosis and appropriate treatment. Your primary care provider gains valuable information from tracking a problem over time. Over the long term, a provider who knows your health history, your habits, and your personality can more easily recognize signs that indicate a potential change in your health.

What exactly is a PA?

To put it simply, PAs practice medicine. PAs are medical professionals who diagnose illness, develop and manage treatment plans, prescribe medications, and often serve as a patient’s principal healthcare provider. With thousands of hours of medical training and a Master's Degree, PAs are versatile and collaborative. PAs practice in every state and in every medical setting and specialty, improving healthcare access and quality.  In fact, a 2014 study showed that 93% of patients felt that PAs provided "excellent care".

What ages do you see?

As a primary care practice, we provide care for patients at a full spectrum of ages, including caring for infants and the elderly.

Do you offer children's immunizations?

At this time, we refer all pediatric immunizations to Community Health Center of Yavapai. Please call our office to ask about adult immunizations.

Are you able to prescribe my medications?

Of course. Prescriptions are typically e-prescribed through our electronic medical record directly to your pharmacy during your visit.

At this time we do not offer treatment requiring the long-term prescription any addictive or controlled substances (such as Norco, Percocet, Adderall, or Ambien). However, there are many other options for the treatment of your concerns that are effective and safe.

How do I get labs?

If we decide that bloodwork or other lab testing is needed, we will provide you a lab order which can be taken to any local lab provider.  We have online access to LabCorp and Sonora Quest which makes reviewing results quick and convenient.

We have partnered with Moonstone Medical to provide in-office phlebotomy services as well as blood draws from the convenience of your home or office. These services require an appointment.

Do you take my insurance?

We are currently contracted with Medicare, Blue Cross Blue Shield**, Aetna*, Humana*, Cigna*, MultiPlan*, United Healthcare*, Tricare for Life Medicare Supplemental, and Tricare West Select.

*Due to contract limitations, we are not accepting HMO plan members as new patients at this time.

**BCBS HMO members must change the PCP listed on their insurance card to our medical director, James McCarver, MD, at least 24hr prior to scheduled appointment in order to be seen.

We do not accept AHCCCS insurance at this time.

Please check back often as our list of accepted insurances is still expanding.

What can I expect during my first visit?

Meeting with your new PCP doesn't need to be awkward, unsettling, or intimidating. We will review your personal health history, family medical history, medications you're taking, and your health goals/concerns. Bring your photo ID and medical records from your previous provider. Please allow extra time before your appointment to fill out new patient paperwork if you haven't already done so. And no matter how many times you've visited us, it's always best to bring your insurance card and a list of current medications.

What if I don't have insurance?

That's okay. Complete Care offers competitive self-pay pricing for those without insurance. Patients are encouraged to contact our office to learn more about self-pay pricing.

Do I need an annual examination?

Maybe not. Whether you need an exam depends on your age, health status, and health history, among other factors. You and your provider will determine the preventive health schedule that's best for you.

And if you have health issues you are concerned about, don't wait for an annual exam. Call the clinic or use our website to schedule an appointment.

Do you treat work-related or motor vehicle collision injuries?

We do not treat any Workman's Comp or auto related injuries.
For Workman's Comp, please file a claim with your employer to arrange for care at the appropriate contracted facility. For auto injuries, please follow-up at an urgent care or emergency department.

How do I know Complete Care is right for me?

Do you want a practitioner who conveys a sense of thoroughness and values your input and opinion? We are committed to developing trust with our patients. Don't hesitate to reach out to our office with any questions.

Want an In-Person Appointment?
Request an appointment to see a provider in the clinic.

Interested in Telemedicine?
We offer telemedicine for established patients needing the convenience of video visits.